Overview: Backup Care

To set up an appointment for backup care please call 877-ACFC-Helps (877-223-2435) and select prompt for Back Up Care.

To register for Back Up Care, click here.

Backup Care is a unique backup care program to support Verizon/CWA Mid-Atlantic Region Members when they experience a temporary breakdown in their normal care arrangements and need to get to work.

Through this benefit, you have access to experienced Backup Care Specialists 24 hours a day, 7 days a week. These Specialists find and schedule care on your behalf so you can get to work with confidence, knowing your loved ones are in skilled hands. Anyone who counts on you as their "primary" caregiver - infants through the elderly - qualifies for this program. Adult family members who need care do not have to be living with you.

When You Need It Most
Use Backup Care when you need temporary care for your loved ones. Example situations include:
  • School or child care center is closed for holidays, parent/teacher conferences, etc.
  • Your regular caregiver is ill or taking vacation time
  • Your child or loved one is ill and requires care at home
  • Your spouse or loved one is recovering from medical treatment
Affordable Care
ACFC covers the majority of costs for the backup care program.
You are billed for the co-pay within 1-2 months following care.
  • $15 co-pay per usage
  • 1 usage = 1 day of center-based care
  • 1 usage = up to 10 hours of home care (for up to 3 dependents)
  • 100 hours of care available from October 10, 2007 - August1, 2008
Trusted Network of Providers
Backup Care has a carefully selected and contracted National Provider Network, which consists of outstanding child care centers and highly qualified home care professionals available to deliver temporary care for your loved ones. To ensure quality care, all child care centers must meet or exceed state licensing regulations and guidelines including background checks, health and safety standards, and staff to child ratios. Contracted home care agencies in the network require that all caregivers are FBI background checked, CPR/First Aid certified, licensed, insured and have relevant experience in child or adult/elder care.

Child Care Centers
  • Exceptional facilities
  • Close to home or work
  • For healthy children
    		•  Home Care for Children & Adults
  • Leading agencies
  • Qualified professionals
  • 24-hour care available
  • For healthy or mildly ill children and adults
    		•

    Backup Care Webinar
    Backup Care

    Click here to view an online webinar that deals with backup care issues.

    You will need to have audio capabilities on your computer to view this webinar.

    To register for Back Up Care, click here.

    To set up an appointment for backup care please call 877-ACFC-Helps (877-223-2435) and select prompt for Back Up Care.

    If you encounter any difficulty with the program please contact the ACFC Coordinator @ 877-ACFC-Helps (877-223-2435) or by email.
    "I was elated with the quality of service I received from your consultants. They were very pleasant and polite. This feature is an asset to our company and I am very happy with my overall experience. Thank you so much for everything!"
     
    "The caregiver was exceptional. She has a kind and gentile spirit. She did more than what was expected of her. Our children love Sister Obioma!"
     

    "I was displeased with the service due to the provider. She cancelled due to car trouble and I was told care would not be able to be provided. The specialist was unable to to find other care. So I advised the specialist to just find a center the night before aroudn 11:30PM. The next morning (the day the service was needed), the specialist found a center."